Frequently Asked Questions
Q: When is your office open?
A: We take calls and respond to emails Mon - Fri, 09:00 - 17:00
Q: How do I make a booking?
A: Just give us a call or send us an email with your booking details and we will email over a booking form
Q: Will you set up and install the Bouncy Castle?
A:Yes, we will send a fully trained installer to set your items up.
Q: How much space do I require?
A: We recommend 3ft extra space at the front and the back of the castle and 1ft either side. (2m behind the soft play play park)
Q: Are your bouncy castles suitable for indoor and outdoor use?
A: Yes, our castles are designed for indoor and outdoor use. Some of our castles come with rain covers. we use special weights to hold the castle down indoors.
Q: What access space do you require?
A: Depending on the inflatable we would require between 3 - 4ft in width and 1.5m in height.
Q: Do you supply extension leads?
A: Yes we do. We carry short and long leads. If the power is far away, just let us know the rough distance so that we can make sure we have a suitable lead to hand.
Q: I don't have grass so can I still hire a bouncy castle to sit on gravel, concrete, slabs or tarmac?
A: Unfortunately not, The castle needs to be staked down to prevent it moving during use.
Q: Will your bouncy castle damage my grass?
A:Our castles typically do not damage grass. We do use stakes to anchor the bouncy castle down so you will be left with some holes which will be barely noticeable.
Q: What do I do if it rains?
A: For light rain the bouncy castle would be fine to use. If the rain is heavy, we would ask you to turn the power off. Once the rain stops you can turn the power back on and the bouncer will soon dry off – You can use a towel to dry any excess water.
Q: How many children can go on the castle at the same time?
A: depending on the size of bouncy castle 6 – 8 people at one time. Any more you increase the risk of injury.
Q: Which areas do you deliver to?
A: We cover most of Berkshire but please check with us as we will happily quote for further locations with additional travel charges.